Returns & refunds
Thirty days to be sure. Return shipping is on us.
If something isn’t right, you have 30 days from delivery to send it back for a full refund. We pay for the return shipping, including freight pickup for large items, and never charge a restocking fee.
On this page
01Your 30-day return window
You can return any item within 30 days of delivery for a full refund of the price you paid. To qualify, the item must be:
- Unused. For generators and other engine-powered equipment that means never filled with fuel or oil, never started and never installed or wired to your home.
- In its original packaging, with every part, panel, manual and hardware bag included.
- Free of damage beyond what is needed to open the box and inspect it.
Not sure a shed will fit, or which generator size you need? Ask us before assembly or installation. Once a shed has been assembled, or a generator has been fueled or installed, we may not be able to accept it back.
02Return shipping is on us
Most large-item retailers deduct return freight from your refund. We don’t. For eligible returns within the 30-day window, GroundWatt pays the full cost of return shipping and charges no restocking fee.
03How to return an item
- Email usWrite to [email protected] with your order number and the reason for the return. A photo helps if something is wrong with the item.
- Get your free label or pickupWe email you a prepaid return label to print. For sheds, standby generators and other freight items we book a free freight pickup at your address instead.
- Pack the itemUse the original packaging and include every part. For freight pickups, keep the item on its pallet and strapped, as it arrived.
- Receive your refundOnce the item is back at our warehouse and checked, we refund your original payment method and email you to confirm.
04Refund timing
Refunds are issued within 5–7 business days of the returned item arriving back at our warehouse, to the payment method you used at checkout. Depending on your bank, it can take a few more days to appear on your statement.
You receive the full price you paid. Original shipping was free, so nothing is deducted for it.
05Damaged or incorrect items
If your order arrives damaged, or you received the wrong item, contact us within 48 hours of delivery with photos of the item and its packaging. We arrange a replacement or a full refund at no cost to you, separately from the standard return process.
06Exchanges
Need a different size or model? Return the original item under this policy and place a new order for the one you want. It is the fastest way to get the right item, because your new order ships within 24 hours rather than waiting for the return to arrive.
07Defects after 30 days
Defects that appear after the return window may be covered by the manufacturer’s warranty, under its own terms. Contact us first: our warranty page explains how we help you file a claim.