Contact us
Talk to a real person in Wilmington, NC.
Questions before you buy, help with an order, a return or a warranty claim: we’re a small team and every message is answered personally.
EmailOur support channel, with your order number
PersonalEvery message answered by our team
2 daysWarranty claim next steps, business days
48 hTo report delivery damage
On this page
01How to reach us
Email support[email protected]Write to us →Track an orderOrder number and email, no account needed.Track your order →
We handle support by email, so every answer is in writing and we can send tracking links, return labels and photos straight back to you. Please include your order number.
02Warehouse & office
GroundWatt
4918 Grouse Woods Dr
Wilmington, NC 28411
United States
Please don’t send a return without a label or pickup booked by us. Email first and we arrange it free of charge.