This policy explains what personal information GroundWatt collects, why we use it, who we share it with and the choices you have. We do not sell your personal information.
On this page
1.Who we are
GroundWatt is an online retailer operated by Ana Paula Campos, 4918 Grouse Woods Dr, Wilmington, NC 28411, United States. In this policy “GroundWatt”, “we” and “us” refer to that business and “you” refers to anyone who visits groundwatt.com or buys from us.
2.Information we collect
Information you give us
- Contact details: name, email address and phone number.
- Billing and shipping addresses.
- Order details: the products you buy, amounts and order history.
- Messages you send us, including return and warranty requests and the photos you attach.
Payment information
Card payments, Apple Pay and Google Pay are processed by Stripe. Your full card number goes directly to Stripe and is never stored on our servers.
Information collected automatically
- Device and browser information, IP address, pages viewed and how you reached the site.
- Cookies and similar technologies, described in section 5.
3.How we use your information
- To process, ship and deliver your order and send order and shipping updates.
- To handle returns, refunds and warranty claims.
- To answer your questions and provide customer support.
- To remind you about items left in your cart, as described in section 6.
- To prevent fraud and keep the site secure.
- To measure and improve the site and our advertising.
- To meet our legal, tax and accounting obligations.
5.Cookies and advertising
We use cookies to keep your cart and checkout working, remember your preferences, understand how the site is used and measure our advertising. Google’s advertising tags help us see which ads lead to purchases.
You can block or delete cookies in your browser settings, although the cart and checkout may not work without them. You can manage how Google personalizes ads at adssettings.google.com.
6.Emails we send
We send transactional emails about your order, shipping, returns and warranty claims. If you enter your email at checkout but don’t complete your order, we may send up to three reminder emails about the items in your cart. To stop reminder emails, follow the instructions in the email or write to us at [email protected].
7.How long we keep it
We keep order records for as long as needed for accounting, tax and warranty purposes. Other information is kept only as long as it is useful for the purpose it was collected for, then deleted.
8.How we protect it
The site uses encrypted HTTPS connections, payments are handled by Stripe’s PCI-compliant systems and access to order information is limited to the people who need it to serve you. No method of transmission or storage is completely secure, but we work to protect your information.
9.Your rights and choices
You can ask us to access, correct or delete your personal information at any time by emailing [email protected]. Depending on your state, including California, Virginia, Colorado and others with privacy laws, you may also have the right to know what we collect, to obtain a copy and to opt out of targeted advertising. We will not treat you differently for using these rights. We may need to verify your identity before acting on a request and may keep information we are required to retain by law.
10.Children
GroundWatt is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
11.Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.
12.Contact
Questions about an order, a return or a warranty claim? Email us and a member of our small team will reply personally.
- [email protected]
- Address
- GroundWatt
4918 Grouse Woods Dr
Wilmington, NC 28411 - Order help
- Track your order
- Operated by
- Ana Paula Campos