Shipping & delivery
Free delivery to your door, curb or driveway.
Every order, from a portable inverter to a 48kW home standby generator or a Keter shed, ships free to the 48 contiguous states and Washington, DC. It leaves within 24 hours and usually arrives in 2–5 business days.
On this page
01Free shipping on every order
The price you see already includes delivery. There are no freight surcharges, fuel fees, liftgate fees or handling charges added at checkout, whatever the size or weight of the item.
That applies equally to a power station, a heavy-duty portable generator, a liquid-cooled standby unit on a pallet or a fully crated shed.
02From order to delivery
- You place your orderAn order confirmation email arrives straight away with your order number.
- We process it within 24 hoursYour order is checked, packed and handed to the carrier, normally within 0–24 hours. Orders placed on a weekend or holiday are processed the next business day.
- Tracking arrives by emailAs soon as the carrier collects it, we email your tracking number. You can also follow it any time on our order tracking page.
- Delivered in 2–5 business daysMost orders arrive within 2–5 business days of shipping, depending on your location. Freight carriers contact you ahead to book a delivery window.
03How your order is delivered
The carrier depends on the size and weight of the item. Every service is free and delivers within the same 2–5 business days.
| Service | Used for | Delivered to |
|---|---|---|
| UPS Ground | Robot and cordless mowers, power stations, portable and inverter generators under 150 lb and smaller yard tools | Your door |
| FedEx Ground | Small generators and accessories when it is the faster route to you | Your door |
| Expedited LTL freight | Generators over 150 lb, home standby generators, yard equipment and garden fountains | Your curb or driveway |
| Guaranteed LTL freight | All storage sheds | Your curb or driveway |
If one order contains items that travel by different carriers, they arrive as separate shipments, each with its own tracking number. If a carrier cannot take a shipment, we use an equivalent service at no cost to you and within the same delivery window.
04Preparing for a freight delivery
Home standby generators, large portables and sheds travel on a pallet by LTL freight. A little preparation makes delivery day straightforward.
- Answer the carrier’s call. The freight company contacts you to arrange a delivery window, so please make sure the phone number on your order is one you answer.
- Keep a clear, level spot for the driver to unload, such as your driveway or the curb in front of your home.
- Have help available. Freight drivers are not required to carry items onto your property or into a garage, and standby generators can weigh several hundred pounds.
- Inspect before you sign. Check the pallet and boxes while the driver is there, note any visible damage on the delivery receipt and photograph it.
Found damage? Take photos before opening anything and email us within 48 hours of delivery. We replace or refund damaged items at no cost to you.
05Where we ship
We ship to all 48 contiguous states and Washington, DC.
We do not currently ship to Alaska, Hawaii, Puerto Rico or other US territories, APO/FPO addresses or outside the United States. If your address is in one of those areas, checkout will not offer a shipping option.
06Shipped from inside the US
Our stock is already in the United States. Orders are never shipped from overseas, so there are no customs delays, import duties or surprise fees on delivery.
07Delays, damage and delivery problems
If your tracking stops moving, your delivery is late or your order arrives damaged, email [email protected] with your order number. We contact the carrier directly and keep you updated until it is resolved.
Damaged or incorrect items are replaced or refunded at no cost to you, as described in our returns policy.